SHIPPING
Questions about shipping? Then you are in the right place. Be it the delivery method, the delivery time, the shipping costs or tracking a package, you will find all the information you need right here.
Within EU delivery takes 6-12 working days as a rule.
DHL Express
Within EU the Express costs are € 10. If the order value is in excess of € 50, the delivery is free of charge.
Yes, by going to www.dhl.co.uk you can track it.
If your package has not been delivered, please get in touch with our Servicecenter by email.We are glad to be of assistance!
RETURNS POLICY
Issues with your order? One of the items you ordered does not fit or your order is incomplete? No problem at all? You can find about all you need to know about returns here.
That depends on the shipping method you selected. We do our utmost, of course, to ensure you receive your order as soon as possible. Within EU delivery takes 6-12 working days as a rule.
DHL Express
Within EU the Express costs are € 10. If the order value is in excess of € 50, the delivery is free of charge.
Yes, by going to www.dhl.co.uk you can track it.
If your package has not been delivered, please get in touch with our Servicecenter by email.We are glad to be of assistance!
PAYMENT
Questions about payment? Then you are in the right place. You can find out more about payment terms in our new Webshop here. Do you have a voucher or discount code? We are glad to be of assistance with that too.
To pay you have the following options:
- Credit card
- PayPal
Payment by credit card: At the time of the order
Payment by PayPal: At the time of the order
You can redeem vouchers by entering your voucher code under 'Payment methods' when ordering.
It is possible that the voucher is expired or has been used already.
You can redeem discount codes directly in the shopping cart. Please note, that only one such discount code can be redeemed per purchase.
Yes, it is possible to combine a discount code and a voucher for your order.
MY ACCOUNT
Would you like to find out where the new 'My account' area is? You can easily manage all your order details in the new Webshop under 'My account'.
Log into 'My account'. Under 'My orders' you will find an overview of your orders.
Forgotten password? No problem! Just click 'Log in' and use the 'Forgotten password' function. Enter your email address here. Afterwards you will receive an email to reset your password.
Log into 'My account'. Under ' My addresses” you can manage your billing and shipping addresses.
Click the 'My account' icon on the top right in the header. The navigation of the 'My account' area opens. At the very bottom in the navigation you will find the link to log out.
